EDUCATION

Granite District: Computer glitch sent negative lunch balance notices

Nov 10, 2022, 8:00 PM
granite school district...
FILE: A Granite School District sign is pictured at the district's offices in South Salt Lake on Monday, April 26, 2021. (Scott G Winterton/Deseret News)
(Scott G Winterton/Deseret News)

SOUTH SALT LAKE – Granite School District is alerting parents that a computer glitch resulted in incorrect notices being sent to some parents that they have negative school lunch balances.

“People might have received a notification of a negative balance when no negative balance existed,” said district spokesperson Ben Horsley.

The district discovered errors with its new school lunch software system that was charging for meals that students didn’t receive.

“We are urgently working with our software company to correct these errors and reverse all incorrect charges,” said an email to parents this week from Granite District’s nutritional services department.

Breakfasts and lunches that were charged in error should be removed from accounts over the next few weeks, the email said.

“We sincerely apologize for any additional stress and inconvenience this may have caused,” the email went on to say.

How widespread is the computer glitch?

Horsley said they are still working to determine how widespread the problem is within the district’s schools.

“Just go ahead and disregard anything you received with respect to a negative balance,” he said. “If there is, in fact, a negative balance, we’ll be sure to follow up with you.”

The lunch software glitch comes as parents are getting used to paying for school meals again after two years of them being free during the pandemic. The district is reminding parents who may qualify to once again to apply for free or reduced-price meals.

“If you’ve been eligible for free and reduced lunch in the past, please make sure that you apply again,” Horsley said.

The district is anticipating more need for free lunches this school year because of inflation, Horsley added. He said it’s important for families to apply now, or as soon as a financial hardship starts. Because the funding isn’t retroactive and won’t erase negative balances.

“Whether it’s inflation or job loss or just keeping up with rising costs of goods and expenses, there’s no harm in applying,” he said.

Granite District said families can complete the application at any time for free or reduced-price meals by visiting: https://www.myschoolapps.com/.

In addition, families can speak with the main office at their child’s school to get a paper application that can be filled out and returned to the office.

Today’s Top Stories

Education

After six years leading USU, and an overall 32 year career with the school, President Noelle E. Coc...
Simone Seikaly

USU President Noelle E. Cockett will step down

USU President Noelle E. Cockett has been part of the college's community for 32 years.
2 months ago
BYU...
Mark Jackson

BYU wellness students return from Blue zone with healthy lifestyle tips

Some BYU students are learning how to live healthy and happier lives from a trip to Ikaria, Greece.
2 months ago
Brig. Gen. Richard W. Gibbs, center, speaks with University of Utah students before a press confere...
Mark Jones

U of U announces partnership with U.S. Air Force

The University of Utah School of Engineering and the U.S. Air Force have agreed to a partnership that is expected to last five years.
2 months ago
Shortages in daycares across the country and in Utah are keeping thousands of parents home, intead ...
Becky Bruce and Kira Hoffelmeyer

School and daycare facilities haven’t “bounced back” to normalcy

Along with the rest of the nation, a shortage of daycare workers and teachers in Utah means parents are staying home from work.
2 months ago
The public school district in Uvalde, Texas, has a police chief for the first time since firing the...
Andy Rose, CNN

Uvalde school district names new interim police chief

The public school district in Uvalde, Texas, has a police chief for the first time since firing the previous leader who was on duty during the deadly Robb Elementary School shooting.
2 months ago
Teen Centers...
Elizabeth Weiler

Advocacy group asking Utah Legislature to help fund teen centers across the state

The Policy Project is hoping to implement teen centers across all Utah schools. The organization is calling on the Utah Legislature to help.
2 months ago

Sponsored Articles

Happy joyful smiling casual satisfied woman learning and communicates in sign language online using...
Sorenson

The best tools for Deaf and hard-of-hearing workplace success

Here are some of the best resources to make your workplace work better for Deaf and hard-of-hearing employees.
Team supporters celebrating at a tailgate party...
Macey's

8 Delicious Tailgate Foods That Require Zero Prep Work

In a hurry? These 8 tailgate foods take zero prep work, so you can fuel up and get back to what matters most: getting hyped for your favorite
christmas decorations candles in glass jars with fir on a old wooden table...
Western Nut Company

12 Mason Jar Gift Ideas for the 12 Days of Christmas [with recipes!]

There are so many clever mason jar gift ideas to give something thoughtful to your neighbors or friends. Read our 12 ideas to make your own!
wide shot of Bear Lake with a person on a stand up paddle board...

Pack your bags! Extended stays at Bear Lake await you

Work from here! Read our tips to prepare for your extended stay, whether at Bear Lake or somewhere else nearby.
young boy with hearing aid...
Sorenson

Accommodations for students who are deaf and hard of hearing

These different types of accommodations for students who are deaf and hard of hearing can help them succeed in school.
Young woman receiving laser treatment...
Form Derm Spa

How facial plastic surgery and skincare are joining forces

Facial plastic surgery is not only about looking good but about feeling good too. The medical team at Form Spa are trained to help you reach your aesthetic outcomes through surgery and through skincare and dermatology, too.
Granite District: Computer glitch sent negative lunch balance notices